General
This Privacy Policy
applies to Mazii websites, mobile apps, and related services
(“Service”). By using the
Service, you agree with EUP’s collection, use, and sharing of your personal information in
accordance with the terms of this Privacy Policy. Certain Mazii services are subject to
additional or different terms.
Please note that EUP
is constantly testing and improving our product features. Any features discussed in this Privacy
Policy may not be available to all users or in all jurisdictions.
Information We
Collect
When you use the
Service, EUP may collect the following personal information about
you.
a. Account
Registration
To register for a
mazii account, you may provide us with your age and email address. In some countries, you
may also provide us with your phone number.
You may also register
for a mazii account using certain social logins, such as Google and Facebook. If you
register for mazii using a social login, EUP may receive information about you from your social
login provider, including your email address and contacts.
You can
manage your
mazii account and social logins from your settings.
b.
Profile
Page & User-Generated
Content
After you register for
your mazii account, a profile page will be created for you
(“Profile”). Your Profile
will be populated by information you submit, such as your name, username, bio, and profile
picture (“User-Generated
Content”). Your age,
phone number, and email address are not included in your public Profile and are not considered
User-Generated Content under this Privacy Policy. Other mazii users may be able to search for
your Profile using your name, username, email address, or phone
number.
Your Profile will also
include information about your learning progress, such as the languages you are learning, your
learning statistics, and your achievements. Moreover, your Profile will show a list of your
followers and other users you follow.
By default, your
Profile is public, and visible to other mazii users and anyone else on the Internet. In
addition, your User-Generated Content may be publicly visible. If your Profile is public,
third-party websites or web scrapers may be able to read, collect, and use your public
information for their own purposes. However, you can set your Profile to private in your
settings.
You may be able to
submit comments that will supplement other users’ Profiles and other users may be able to
submit comments that will supplement your Profile. Any comments you submit are considered
User-Generated Content under this Privacy Policy. You can delete comments you submit or comments
that other users submit to your Profile.
EUP may scan or review
any User-Generated Content, or share your User-Generated Content with a third-party content
moderation service provider, to ensure compliance with our Terms and Conditions of Service. EUP
may restrict or delete User-Generated Content if it violates our Community Guidelines or for any
other reason.
c. Mazii
Premium
If you
subscribe to
the premium plan, you will be able to access all the features included in the premium package,
as listed on the app earlier, for the duration of your subscription. If you are unable to use
them, please contact us for assistance and resolution.
d.
Speaking
Activities
Some activities
involve you speaking into the mazii app. To recognize speech, your audio may be sent to a
third-party provider. Additionally, EUP may collect and analyze your speech to help us
understand the effectiveness of our lessons and to improve the product. You may skip speaking
activities.
EUP may also collect
and analyze your speech to help us understand the effectiveness of our lessons and to improve
the product. You may choose not to share your audio with us for product improvement purposes in
your settings. Any audio you agree to send to EUP is anonymized when it reaches our servers to
ensure that no trace of your personal information remains attached to the
audio.
e. Activity
Data & IP Addresses
When you
use the
Service, we may generate data about your use of the Service, which may include your browser and
device data, device ID, log
data, and IP
address. We will also generate data regarding your engagement in educational activities on the
Service.
We may recommend other
mazii users for you to follow, and for other users to follow you, based on a shared IP address,
such as other users on the same WiFi network. We may also use your IP address to display a
location on your profile, which you may disable at any time. We will retain your IP address for
no more than thirty (30) days, unless exceptional circumstances require longer
retention.
f.
Cookies
When you access the
mazii website, we store certain data from your browser using cookies. A cookie is a piece of
data stored on the user’s computer tied to data about the user. We use session ID cookies
to confirm that users are logged in. If you do not want your data to be collected by cookies,
there is a simple procedure in most browsers that allows you to deny or accept the cookie
feature. However, cookies may be necessary to provide you with certain features available on the
website (e.g., customized information).
g. Google
Analytics
We use Google
Analytics, which is a web analytics tool that helps us understand how users engage with our
website. Like many services, Google Analytics uses first-party cookies to track user
interactions, as in our case, where they are used to collect information about how users use our
site. This information is used to compile reports and to help us improve our site. These reports
disclose website trends without identifying individual visitors.
How We Process
Your Information
EUP may process your
personal information according to the following legal bases: to provide products or services you
request, to promote EUP’s legitimate interests, to comply with legal obligations, and with
your consent. In particular, EUP may process and share your personal information in the
following ways:
a. Providing
and improving the Service
EUP will
process your
personal information to provide and improve the Service. For example, we will use the
information you provide to maintain your Profile and learning progress, display your Profile to
other users (unless you make it private), personalize learning content, detect and fix bugs,
perform research, and provide customer service to you.
EUP may
share personal
information with third parties that help us provide or improve the Service, including hosting
providers, search engine providers, analytics providers, support providers, and payment
processors. EUP may also share your information with third-party vendors that support product
features such as AI, speech recognition, and content moderation.
If
you redeem a
promotion code to gain a mazii subscription, we may share data regarding your usage of mazii
with the organization that provided the promotion code to
you.
b.
Communicating with you
EUP will
use the email
address or phone number you provide to send you the following types of messages:
Essential messages to support the operation of the Service.
Messages to support the mazii teaching methodology and reinforce your learning, such as learning tips, reminders to practice, and progress reports.
Notifications about friend requests and your friends’ progress on mazii.
Announcements regarding changes to the Service or products.
Announcements of new mazii products, services, offers, or research opportunities.
You may opt-out of receiving non-essential messages in your settings.
c. Complying with law
and preventing harmful activities
EUP may
process and share
personal information if necessary to comply with legal requests, such as subpoenas or court
orders. EUP
may share personal information when we believe it is necessary to comply with law, to protect
our
interests or property, to prevent fraud or other illegal activity, to assist law enforcement, or
to
prevent imminent harm. This may include sharing information with other companies, lawyers,
agents, or
government agencies.
d. Personalized
advertising
EUP may process and share your
personal information for the purpose of providing you with personalized advertising. To provide
personalized advertising, we work with a variety of third-party advertising networks, marketing
analytics service providers, and website analysis firms, such as Google, Facebook, Oath, and
Unity.
These third-party advertising service providers collect and use personal information about your
visits
to and use of the Service, as well as other websites, in order to serve you with advertisements
and
content tailored to meet your preferences and likely interests, and better understand ad
effectiveness.
Aggregate demographic and interest data will also be used for market research purposes.
You can opt out of receiving
personalized advertising in your settings. In addition, your mobile devices may offer settings
that let
you make choices about the collection, use, and transfer of mobile app information for
personalized ads
(for example, Apple iOS’ Advertising ID and Google Android’s Advertising ID). Users
in
certain jurisdictions (including the European Union and United Kingdom) are opted out of
personalized
advertising by default, but may opt in.
e. Anonymous
information
EUP may process aggregated,
de-identified, or otherwise anonymous or anonymized information for any purpose. Such
information is not
considered personal information.
Your Data Subject
Rights
You also have the
following rights in relation to the personal information we hold about you, in addition to any
other rights required by applicable law:
Know what personal information we have collected about you.
Access a copy of the personal information that we hold about you.
Know what personal information about you we have shared with third parties.
Request information about whether we sell your personal information.
Know whether your personal data is sold. We do not sell your personal information for monetary gain. However, certain data sharing activities, such as with service providers for advertising or analytics, may be classified as a "sale" under some laws
Opt out of the sale of your personal information.
Opt out of the sharing of your personal information with third parties.
Object to our processing of your personal information.
Request that we limit our use of your sensitive personal information to what is necessary to perform the services you requested.
Not be discriminated against for exercising your data subject rights.
Request access to the personal data we collect about you
Request that we delete any personal information we have collected from you.
Request that we correct any inaccurate personal information about you.
Export the personal information you have provided to EUP in a format that can be transferred electronically to a third party.
Withdraw any consent you previously gave us to process your personal information.
Delete your mazii account by following the instructions in the Service.
Lodge a complaint with a supervisory authority if you believe that your personal data has been processed in violation of applicable data protection laws
You may update or correct your
information, and exercise certain opt-out rights, in your settings page. To make another privacy-related
request, please send an email to [email protected].
Please note that these
rights
are not absolute and EUP may refuse requests to exercise data subject rights if there is a legitimate
reason, such as if we cannot authenticate your identity, if the request could violate the rights of a
third party or applicable law, or if the request could interfere with a EUP service or prevent us from
delivering a service you requested.
You may also have the right to
make a GDPR complaint to the relevant Supervisory Authority.
Data
Retention
EUP will generally
retain your personal information until your account is deleted. However, EUP may retain certain
information longer if necessary to provide our Service, defend our legitimate interests or those
of third parties, comply with legal requirements, resolve or defend ourselves in disputes,
investigate misuse or disruption of the Service, or perform agreements. We may also retain
anonymous data indefinitely.
Do Not
Track
The Service is not
designed to respond to “do not track” signals sent by some browsers.
Links to
Third-Party Websites
The Service may
contain links to other websites. EUP is not responsible for the content or privacy practices of
other websites, including any personal or financial information collected by third-party payment
processors. We encourage users to be aware of the privacy policies of other websites they visit.
This Privacy Policy applies only to information collected by EUP. Any time you click on a link
(including advertising banners) or submit your personal information to a third-party website,
you will be subject to that third party’s privacy policies.
Privacy Policy
Updates
We may update our
Privacy Policy to reflect changes to our information practices. If we do this and the changes
are material, we will post a notice that we have made changes to this Privacy Policy on the
Website for at least seven (7) days before the changes are made, and we will indicate the date
these terms were last revised at the bottom of the Privacy Policy. Any revisions to this Privacy
Policy will become effective at the end of that seven (7) day period.
Data
Transfer
EUP is based in
Vietnam and processes data in Vietnam, which may not provide equivalent levels of data
protection as your home jurisdiction. EUP may transfer the data of users outside Vietnam to
Vietnam.
Decree No.
13/2023/ND-CP on Protection of Personal Data
(“Decree
13”)
EUP
has responsibility
for the processing of personal information it receives under the Decree 13 Principles and
subsequently transfers to a third party acting as an agent on its behalf. EUP shall remain
liable under the Decree 13 Principles if its agent processes such personal information in a
manner inconsistent with the Decree 13 Principles, unless EUP proves that it is not responsible
for the event giving rise to the damage.
The Ministry of Public
Security of Vietnam has jurisdiction over EUP’s compliance with the Decree 13 Principles.
EUP may disclose personal information in response to lawful requests by Vietnamese authorities,
including to meet national security or law enforcement requirements.
Supplemental Terms
in Certain Jurisdictions
In some
jurisdictions,
the Service may be subject to supplemental privacy policies or local laws. For users in those
jurisdictions, the applicable supplemental privacy policies and local laws will take precedence
over this Privacy Policy to the extent they conflict.
Compliance with Regulations
California Consumer Privacy Act (CCPA): California residents have the rights outlined above, including the right to request access, deletion, or correction of personal data, and the right to opt-out of data sales or sharing, as well as other rights provided under the CCPA. For CCPA-specific inquiries, email us at [email protected].
Virginia Consumer Data Protection Act (VCDPA): Virginia residents have the right to access, correct, delete, and obtain a copy of their personal data, as well as other rights provided under the VCDPA. To exercise these rights, contact us at [email protected].
General Data Protection Regulation (GDPR): Users in the EU have rights under the GDPR, including access, correction, deletion, portability, and the right to restrict or object to data processing, as well as other rights provided under the GDPR. Requests can be sent to [email protected].
Lei Geral de Proteção de Dados (LGPD): Brazilian users have rights under the LGPD, including access, correction, deletion, and portability of their data, as well as other rights provided under the LGPD. Requests can be sent to [email protected].
Contact
Us
EUP TECHNOLOGY.,JSC is
the data controller of your data for the purposes of the General Data Protection Regulation
(“GDPR”) and any relevant local legislation. EUP’s headquarters are located
within Vietnam at: Room 802, 8th Floor, 315 Truong Chinh Building, Khuong Mai Ward, Thanh Xuan
District, Hanoi City, Vietnam
For all data privacy inquiries and any questions or concerns you have about this Privacy Policy, please contact us at [email protected] or visit our websites: https://eupgroup.net/
Data Protection Officer (DPO): We have appointed a Data Protection Officer (DPO) to oversee compliance with data protection regulations. If you have any questions or concerns regarding your data, you may contact our DPO:
Name: Mr. Duong Khac San
Email: [email protected]
Phone: (+084) 976005150